Answers About The Most Frequently Asked Qestions On Emergency Heating Oil Delivery in Brooklyn NY
My heating oil burner has stopped working. Have I run out of heating oil?
There are lots of reasons why your oil burner might suddenly stop working but the most likely reason is that you have run out of heating oil. The first thing you should do is check your heating oil level – if you are out then call us and we will arrange an emergency delivery for as soon as possible. Then all you need to do is make sure you are available to accept the delivery.
Do I need an emergency oil delivery?
If your oil burner has stopped working then the chances that you need an emergency delivery are high – this is particularly true if it’s evening, at a weekend or during a holiday. We would never recommend that you try to manage until a regular delivery comes as that can be really dangerous, especially if the weather is really cold.
Call us and we can advise you on what to do.
Where do you deliver?
We can provide emergency oil delivery to all residents and commercial buildings in Brooklyn NY.
Once I order my emergency oil how long will it take for my delivery to arrive?
After we receive your order it will take between 2 and 6 hours to deliver the oil.
How much will it cost?
Our oil prices are reasonable and competitive. Pricing depends on the current market so please contact us to schedule a delivery and get current pricing.
Please note that for all emergency fuel oil deliveries, including nighttime deliveries, holiday deliveries and out-of-hours deliveries, there will be a delivery fee.
Do I pay more for an emergency oil delivery?
Yes, because we dedicate our time and resources on an emergency delivery just for your home heating oil. It is not part of a bulk delivery during standard working hours.
Is it possible to cancel deliveries?
To cancel an order you must phone our office at least 12 hours before delivery. We will give you a cancellation number for the driver. Without this, you will be charged a one-off delivery fee.
What means of payment do you accept for emergency delivery?
You can pay by credit card or cash – whatever is easiest for you.
How many gallons minimum is considered an emergency delivery? Or what is the minimum I can order for an emergency delivery?
25 gallons should last any home until the standard home heating oil delivery truck gets to your house.
How can I ensure I don’t run out of oil again?
Registering for an automated heating oil deliver service is a great idea to avoid potential hassle and discomfort in the future. This will mean you don’t find yourself in a situation where you run out of oil and risk damage to your burner.
See our home heating oil tips for ways to save your home heating oil.
Will it be cheaper or quicker if I live near the home heating oil terminal?
No matter where in Brooklyn you live, you will receive a prompt and efficient delivery.
What do I do if my emergency oil delivery doesn’t arrive?
We aim to deliver all emergency oil deliveries within the agreed-upon time frame. In the rare event that your delivery does not arrive, please contact our customer service team to find out what’s happening.
Can I come and collect the heating oil from you?
No. Our drivers have excellent knowledge of the routes, meaning they can find you quickly and easily. At-home delivery also means we are able to help carry the oil in for you, top it up and restart your oil burner if necessary.